How To Report a Bug
Although we test our website thoroughly before going live with any changes or new features, it's impossible to get rid of all the bugs. If you have found a bug on the site, please let us know. With your help we can keep the service running smoothly.
To report a bug to us, please follow the following simple steps:
- Make sure this is actually a bug and not a user error
For example, passwords are usually case-sensitive. Also, if copying and pasting your password from an email, make sure you haven't copied a space before or after the password.
- Check our Frequently Asked Questions (FAQs) first
It's likely that someone else has had a similar problem as you are having, and we may already have a suitable solution in our comprehensive FAQs section of the website. Have a good look around here before contacting us – it may be something simple you can fix yourself!
- Be thorough and give us as much information as you can
Please don't just email us with “I can't log in” as this doesn't help us much! Let us know what you were doing when you came across the problem and exactly what happened.
Please tell us as much as you can about what happened, and what you were doing when you got the error. All fields are optional, but the more information you can provide us with the easier it will be for us to track the cause of the problem. Any information submitted to us will be kept strictly confidential.